Refund policy

General Return Policy

We accept returns within 30 days of receiving your order, provided the item meets the following conditions:

  • It must be remain in new condition, undamaged, and in resalable condition.
  • It must be in its complete original packaging and include all accessories and original contents.
  • Opened and used items may be returned only if in still in perfect condition.
  • All returns require prior authorization. Please contact info@simpaticosims.com before returning any item. Unauthorized returns may be refused.
  • Items must be properly packed in an outer carton to avoid damage in transit. Do not place labels or tape directly on the product box.

All returns are subject to a restocking fee of up to 15% of the item price. This fee covers handling, inspection, and processing of the return before resale.

If an order was eligible for free shipping, outbound shipping charges incurred by Simpatico will be deducted from the refund.

We want you to be happy with your setup. You have 30 days after your item arrives to request a return — the item just needs to be in the same condition you received it: unused and in its original packaging.

Standard packages containing unused/unopened products are eligible for a minimal or waived restocking fee + free  return shipping.

How to start a return

Email info@simpaticosims.com or call/text (904) 606-5888, and we'll take it from there. If your return is accepted, we'll send you a prepaid return label and instructions on where to send it. Items sent back without requesting a return first can't be accepted.

Outlet & pre-owned items

Our Outlet items are certified and covered by a 45-day functional guarantee. If one fails, you're eligible for a 100% money-back return — we may also choose to repair and re-ship it at our own expense first.

Restocking

Returns may be subject to a restocking fee of up to 15%, applied at our discretion based on the condition of what comes back.

Damaged or wrong items

Please inspect your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us right away and we'll make it right.

Exchanges

The fastest way to get what you want is to return the original item and, once it's accepted, place a new order for the replacement.

Refund timing

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may need a few extra days to post it. If it's been more than 15 business days since approval and you still don't see it, email info@simpaticosims.com.